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We are committed to serve you the best way possible, and you need to know details about our policies.
Updated on May 2019
Check for products arriving with shipping damage.
Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and us.
To follow our return procedure, please contact our Customer Service staff by e-mailing us at service@ canavanibeauty.com We will replace your purchase immediately at no charge and pay for all associated shipping costs.
If you have placed an order and would like to cancel it for any reason, please contact us by either e-mailing us at service@ canavanibeauty.com with in the same business day (Mon.-Fri, 9 a.m.-5p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day we will do everything we can to stop your order from shipping, however we cannot guarantee that we will be able to stop you order from shipping. If we are unable to intervene in the fulfillment process you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.
If you are not satisfied with your purchase, we will allow you 30 days to notify us that you need to return your merchandise no questions asked, this includes if it has been received as a gift.
Items that are in their original brand new condition and in their original packaging will be refunded for the full amount of the product. You will be responsible for return shipping costs. Please contact our Customer Service staff by e-mailing us at service@ canavanibeauty.com if you would like to return your product.
Please note that any cosmetic products that have been opened (whether used or unused) cannot under any circumstances be returned.
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